Frequently Asked Questions / FAQ

  

Worlds Collide
Worlds Collide Online

   

 

 

 

 

 

 

Worlds Collide

     

What is Worlds Collide and where's it located?

Worlds Collide is located in prosperous downtown Oshawa, a city 30 minutes east of Toronto, Ontario. We are Oshawa's oldest comic shop; having run in many different locations throughout the city for over 20 years. Our store deals extensively with comics, graphic novels, board games, role-playing games, Magic The Gathering, manga and anime. To compliment these sections, Worlds Collide covers all bases with employees specializing in their own areas. We're open 7 days a week, and additionally have booths at most of the major Comic/Anime conventions in the Toronto area (like AnimeNorth and SFX).

We're located at 80 Simcoe Street North in Oshawa, about 10 minutes north of the Simcoe street exit on the 401. For more specific driving directions, check out Mapquest. If you're in the area, stop in and see us!

 

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You have employees specializing in areas, eh?

Yes. While we all know things about everything in the store, we each have our areas of expertise in which we are unparalleled by our co-workers. How undeniably spooky.

Tim, the store owner, knows all and sees all in the realm of North American comics, like your DC or Marvel titles, as well as graphic novels like Sin City, Transmetropolitan and Cerberus.

Mark is the games expert. He's phenomenally knowledgeable on the topic of Magic The Gathering and is the organizer of the random Saturday Type 1/Vintage tournaments we hold. He's also approachable about D&D, other RPG's and the various board games we carry.

Ash is the anime and manga specialist. She's familiar with most popular titles, as well as the more obscure or tasty-- even the new wave of yaoi manga. Additionally, she has experience with materials required to make manga, including screen tones and the like. Aspiring manga-ka should hit her up for a quick how-to.

 

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Do you do special orders for items?

Yes. There is no guarantee that items are available, but if you ask for it we'll look and order it in for you if possible.

 

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What is a file?

We offer a free "membership" service for customers who wish to preorder comics, graphic novels, manga, games, DVD's, or any other products our distributors carry. The main purpose of the file is to preorder on-going series of comics, graphic novels and DVD's, so that the customer does not need to worry about missing an issue or volume of their favorite titles.

 

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How do I open a file with Worlds Collide?

All that is required to open a file is a name, phone number, and a list of desired items. A deposit may be required to preorder expensive or unusual items. If you wish to open a file, simply email us with the required info (or call, or come on down) and we'll start you up.

 

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What are my responsibilities as a file holder at Worlds Collide?

Customers who maintain a file and pick up their orders on a monthly (at least) basis will be rewarded with a 10% discount on all comics and graphic novels. The rules are quite simple: You keep picking them up, and we'll keep putting them away. If you know you will be unable to purchase your orders for an extended period due to holidays, temporary cash crunch, or being kidnapped by aliens, let us know so arrangements can be made.

If ever you get tired of a comic series, please tell us to remove that from the pull list. We always always take pull list adjustments. On the same line of thinking, if you ever wish to cancel your file entirely, it is your responsibility as a file holder to contact us to tell us. Otherwise we'll be calling and harassing about comics we keep ordering for you.

 

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Do you buy old comics?

We do... but (and this is a very big but) we deal with the concept on a case-by-case basis. Were you to wish to sell us your old comics you'd have to first contact us and arrange a meeting with Tim, then wrangle up said old comics and bring them into the physical store to have him grade them and assess their worth to us. This is the only way we go about this. 

 

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Do you buy Magic Cards?

Sometimes, depending on what they are, the condition they're in, et cetera. Bring them in for Mark to appraise and see if he'll give you an offer. As a standard you can usually get more in trade than you can in cash for your cards.

 

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Worlds Collide Online

     

What is Worlds Collide Online?
Worlds Collide Online is an online store featuring graphic novels, manga and anime. It's designed to offer people in small towns or areas without local comic shops a chance to check out popular titles or complete their collections. In the future we hope to extend our online store to include toys, games and novelties.

 

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Why do I need an account? What do I need to sign up?
To buy items from Worlds Collide Online you'll need to create an account. In signing up, you'll be required to provide us with information like your name, your email address and your mailing address. The account you create will be used for all orders you make, so it's important to keep your username and password where you can find it.

 

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What do you do with my account information?
Whatever information you provide is used for shipping your order, contacting you in case of any issues regarding your order, and in reference to any previous orders you may have made. All information collected will remain private-- for more information on this, please read our privacy policy.

 

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How do I pay?
You can pay for your items with a credit card or a money order. If ordering from outside Canada and paying via money order, make sure it's an international money order. US postal money orders aren't cashable in Canada. Please do not send cash in the mail.

 

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Are your prices in American dollars?
No, our prices are in Canadian dollars.

 

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Can I use my credit card? Is it safe?
Worlds Collide Online uses PayPal for all credit card transactions, so in order to make a purchase with us using your credit card you'll need an account with PayPal. PayPal employs extensive measures to ensure its customers' information is secure; for more information visit the PayPal website.

 

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When will I be charged for my order?
You will receive an invoice via email within a day of completing your order. Once you've received the invoice you can go ahead and make your payment. We expect payment for a purchase to arrive within a month of the invoices' send date, or we start nagging.

 

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Can I get a discount if I buy multiple items?
Any discounts available will be automatically factored in when you go through the checkout. We may, from time to time, have sales on some stock or certain categories, and will post an announcement on the Worlds Collide website.

 

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Can I put a hold on an item that's currently out of stock?
Depending on what it is or projected availability of the product in question, you may be able to put things on hold. To do this, contact us via email with the product name(s) and the quantity you'd like. We'll get back to you within a week or so.

 

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What if I can't find an item previously listed in your store catalog?
From time to time we stop carrying a product. If there's no longer a listing you saw previously in our catalog, that's probably the case. You can email us and inquire, however, in case it turns out to be some kind of error.

 

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Do you ship internationally?
At this point we will only ship within Canada or to the US. We plan to expand this to Europe in the future, as well as other places. An advertisement will be displayed on the Worlds Collide website when we have done so.

 

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How long will it take to get my order?
Depending on where the order is being shipped and the method of shipping, orders could take anywhere from 1-4 weeks to arrive. We ship within 2-3 days of receiving confirmation of payment if we've got the products in stock.

 

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How is my order shipped?
Our default shipping method is Canada Post.

 

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How much do you charge for shipping?
Shipping costs vary depending on where the package is going.

 

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What is your return policy?
Unless we somehow ship the wrong products or the order is damaged in shipping, we do not accept returns. Customers have 6 weeks from the date of order to bring up any issues with the products received.

 

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Can I make changes to an order I previously made?
Making changes to orders already paid for and processed is discouraged, as we ship items so soon after. We will try to accommodate changes desired before completion of payment; email us with the order number and particulars of the change. Often we'll cancel the order and have you go through a second time to order the intended items.

 

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How do I contact Customer Service?
You can email us at tim@worlds-collide.com, or call us during business hours at 1(905)436-8999. If it's in regards to an order already made, please have the order # handy for a super-easy interaction with our staff.

 

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